Score8 Privacy Policy – Your Personal Data Protection

1. Introduction

Welcome to score8. We understand that privacy is a fundamental right of every user, and we take this responsibility seriously. This Privacy Policy explains in detail how score8 collects, uses, stores, and protects your personal information when you use our online gaming platform. By continuing to use score8's services, you agree to the terms set out in this policy.

This policy applies to all registered users and visitors of score8, including those accessing our platform via mobile app, web browser, or any other device. We encourage you to read this document in full so you understand your rights and responsibilities.

2. Information We Collect

Score8 collects various types of information to ensure our services run smoothly and securely. The main categories of information we collect include:

• Registration Information: Full name, email address, phone number, date of birth, and username upon account registration.
• Identity Verification (KYC) Information: Copies of identification documents such as a national ID, passport, or driving licence required to verify your identity for legal compliance purposes.
• Financial Information: Details of the payment methods you use for deposits and withdrawals, including account holder name and account number (stored in a protected format).
• Gaming Activity Data: Wagering records, transaction history, game performance, and your gaming preferences on the score8 platform.
• Technical Information: IP address, browser type, operating system, cookie data, and device information used to access our platform.
• Communication: Records of conversations with our customer support team via live chat or email.

3. How We Use Your Information

Every piece of information we collect has a clear and lawful purpose. score8 uses your data for the following purposes:

• Process your account registration and identity verification.
• Facilitate deposit and withdrawal transactions securely and efficiently.
• Personalise your gaming experience with relevant game recommendations.
• Send important notifications related to your account, promotions, and service updates.
• Detect and prevent fraud, money laundering, and other illegal activities.
• Comply with legal and regulatory requirements applicable to our operations.
• Improve the quality of score8's platform, products, and services through data analysis.
• Provide effective customer support whenever you need assistance.

4. Sharing Information with Third Parties

Score8 does not sell, rent, or disclose your personal information to third parties without your consent, except in the following limited and lawful circumstances:

• Payment Service Providers: To process your financial transactions, we share the necessary information with trusted payment processors that comply with PCI-DSS security standards.
• Regulatory Authorities: Where required by law, court order, or a competent enforcement agency, we will disclose the necessary information.
• Technology Partners: Our technical infrastructure providers may require access to certain data for maintenance purposes, and they are bound by strict confidentiality agreements.
• Fraud Prevention: In cases where suspicious activity is detected, we may share relevant information with the appropriate security authorities.

In all of the above situations, we ensure that recipients are subject to data protection obligations equivalent to our own standards.

5. Data Storage and Security

Score8 employs multiple layers of security to protect your data. Our server infrastructure is safeguarded by tiered firewalls, intrusion detection systems, and data encryption both in transit and at rest. Your password is stored in a hashed format that cannot be read by anyone, including our own staff.

Your personal data is retained for as long as necessary to fulfil the original purpose of collection, or as required by law. Once the retention period has ended and there is no ongoing legal obligation, your data will be securely deleted or anonymised.

6. Cookies and Tracking Technologies

Score8 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies allow us to remember your preferences, maintain your login session, and understand how users interact with our website.

There are two main types of cookies we use:

• Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
• Performance & Analytics Cookies: Help us understand usage patterns to improve the platform. You can manage these cookie settings through your browser.

7. Your Rights as a User

Score8 respects your rights over your personal data. As a registered user, you have the right to:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Update or correct information that is inaccurate or outdated.
• Right to Erasure: Request that your data be deleted, subject to ongoing legal requirements.
• Right to Restriction of Processing: Request that we restrict how we use your data in certain situations.
• Right to Data Portability: Receive a copy of your data in a machine-readable format.
• Right to Object: Object to the use of your data for direct marketing purposes.

To exercise any of the above rights, please contact our support team. We will process your request within 30 business days.

8. Account Security and Two-Factor Authentication

Score8 supports two-factor authentication (2FA) for an added layer of protection on your account. We strongly recommend all users enable this feature. With 2FA, even if someone knows your password, they will not be able to access your account without the additional verification code that only you possess.

Our platform also automatically logs out inactive sessions after a set period, and we send you alerts whenever a new login is detected from a different device or location.

9. Cross-Border Data Transfers

In the course of our operations, your data may be stored or processed on servers located outside Malaysia. In all cases, score8 ensures such transfers comply with applicable regulations and are protected by appropriate data protection mechanisms, such as standard data transfer agreements.

10. Changes to This Privacy Policy

Score8 reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated to you via your registered email or a prominent notice on our website at least 14 days before the changes take effect. Continued use of the score8 platform after such notice constitutes acceptance of the updated policy.

We encourage you to review this page regularly to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer team. We are committed to responding to every enquiry thoroughly and within a reasonable timeframe.

Related Links

• Terms and Conditions
• Responsible Gaming
• Frequently Asked Questions (FAQ)
• About Us